Last updated: 27 August 2026
Olivien Research Solutions respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect, why we collect it and how it may be used when you contact us, use this website or submit information through our advertisements and lead forms.
Information We Collect
We may collect information such as:
- Your full name
- Your phone number
- Your email address, if provided
- The service or type of support you require
- Information about your academic, technical or marketing requirement
- The current stage of your project or requirement
- Your expected timeframe or preferred start date
- Information you subsequently provide when communicating with us
- Basic website and campaign attribution information, such as referral source and UTM parameters
How We Use Your Information
We may use the information you provide to:
- Understand the service or support you are looking for
- Respond to your enquiry
- Contact you by telephone, WhatsApp or email
- Discuss your requirements, timeframe and available services
- Prepare quotations or proposed next steps
- Coordinate delivery of services you request
- Maintain appropriate records relating to enquiries and services
- Measure and improve our website, marketing and customer experience
We do not sell your personal information to third parties.
Website Analytics
We may use analytics technologies such as Google Analytics to understand how visitors find and interact with our website. These services may collect information such as device type, browser information, pages visited, approximate location, referral source and website interactions.
Analytics information is used to understand website performance, improve our services and measure the effectiveness of marketing activities.
Service Providers
Olivien Research Solutions may use trusted third-party services to operate our website, process enquiries, analyse website activity, communicate with clients and deliver requested services. These providers may process information only as required to perform their respective functions.
Meta Lead Forms and Advertising
If you submit information through a Facebook or Instagram advertisement or lead form, your information may initially be collected and processed by Meta before being made available to Olivien Research Solutions. Meta's handling of information is governed by its own terms and privacy policies.
We may also use advertising and conversion-measurement technologies to understand whether advertising campaigns result in website visits, enquiries or other relevant actions.
Communication
By submitting an enquiry, you acknowledge that Olivien Research Solutions may contact you regarding that enquiry using the contact information you provide. This may include communication through telephone, WhatsApp or email.
Data Retention
We retain personal information only for as long as reasonably necessary to respond to enquiries, provide requested services, maintain appropriate business records, resolve disputes or meet applicable legal obligations.
Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or loss. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Your Choices and Requests
You may contact us to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information where applicable
- Ask us to stop contacting you
Children's Privacy
Our services, website and lead forms are not intended for children under 18 years of age, and we do not knowingly seek to collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technologies, marketing practices or applicable requirements.
Contact Us
Olivien Research Solutions
Email: olivien.research.solutions@gmail.com